FAQ

  • What is the definition of "vintage" in your shop?

    In our shop, we define "vintage" as items that are typically over 20 years old. We carefully research and date each item to ensure its authenticity and age. We aim to provide customers with unique, timeless pieces that have stood the test of time.

  • How do you determine the condition of vintage items?

    We take great care in evaluating the condition of each vintage item we list. Our team conducts thorough inspections, looking for any signs of wear, damage, or aging. We document and describe any imperfections in our product descriptions to give our customers a clear understanding of the item's condition.

  • What is your return and exchange policy for vintage items?

    Our return and exchange policy is designed to ensure customer satisfaction. You can find detailed information about our policy in the "Shop Policies" section of our Etsy shop. We believe in fair and transparent transactions and strive to address any concerns our customers may have.

  • Can I request a specific vintage item or search for something not listed in your shop?

    Absolutely! We encourage customers to reach out with specific requests or items they are searching for. Our team loves the thrill of the hunt, and we'll do our best to locate the vintage piece you desire. Just send us a message, and we'll work together to find your perfect item.

  • How do you clean and care for vintage items before shipping?

    Before shipping, we take special care to clean and prepare each vintage item. We use industry-standard cleaning methods that are gentle yet effective to maintain the item's integrity. When necessary, we include specific care instructions with the item to help you preserve its beauty and longevity. Your satisfaction and the preservation of vintage history are our top priorities.

  • Are your vintage items cleaned or restored before sale?

    Yes, we take great care to clean and preserve our vintage items while respecting their authenticity. Cleaning methods vary depending on the item's material and age. We aim to maintain the item's character and history while ensuring it's ready for its new home. If a piece has undergone any significant restoration, we will disclose this information in the product description, providing full transparency to our customers.